Customer Relations Manager for an automotive company

An automotive company is in need of a Customer Relations Manager. URGENT HIRING!

Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8463966 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
• Formulates departmental objectives and strategies which are aligned with the Company’s overall strategy plan.
• Manages the overall operations of the Department to meet yearly objectives and plans set
• Plans and implements customer relations activities at the dealership
• Acts as the Company’s representative in customer conflict situations by managing complaints passed on to the Department by other units
• Manages a customer complaint tracking system which is used as basis in identifying problem areas and coming-up with improvement plans
• Manages the customer satisfaction survey; working with other managers, identifies and resolves internal challenges to customer satisfaction
• Formulates and implements plans and programs to improve customer satisfaction
• Reviews and signs reports, memoranda, letters of Department, as required by other departments and the company
• Participates in Mancom meetings and activities ; rolls-out to Department staff pertinent matters affecting the operations of the Department
• Trains dealership employees on customer service principles and processes
• Monitors and evaluates the performance of the Customer Relations staff
• Leads and ensures people development program of the Customer Relations staff

Qualifications:
 College graduate
 At least 5 years of experience in Customer Relations, 3-4 years of which are spent in a managerial role, preferable in a technical services/ solutions company
 Amenable to work in Pasig
 Amenable to work on a Monday-Saturday work schedule
 Can work ASAP