Start Date: Sep 16 and Oct 20 2016
Nature of Industry: BPO
Career Level: Associate
Number of Vacancy: 14
Employment Type: Permanent
Work Location: Eastwood, Cubao, Taguig and Mandaluyong
Work shift: Night shift
Salary : Competitive
Compensation Type: Bi-monthly
Submit application to: rennalyn.ortilano@chrsglobal.com
RESPONSIBILITIES:
The CSR/TSR is primarily responsible for providing customer service according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.
Ø Provide support for resolution of customer problems, issues, requests and queries
Ø Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
Ø Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.
Ø To support & record a variety of customer service issues through telephone from customers
Ø Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
Ø To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
Ø To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
Ø To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
QUALIFICATION:
Profile A
Graduate of any 4-year course
Excellent communications skills (at least B1TR in Berlitz)
With or without customer service experience
BPO experience is a plus
Willing to work in night shift
Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong
Profile B non-BPO experience for undergraduates will no longer accommodated
3 years in college with 1 year call center experience
Now accepts 3 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
2 years in college with 2 years call center experience
Now accepts 2 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
Excellent communication skills (at least B2 Berlitz)
Willing to work in night shift
Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong
PERKS:
Be part of the one of the biggest and most stable BPO in the country
Healthcare Insurance (HMO) and Life Insurance coverage from Day 1 Of Employment
Allowances
Night Differential
Retirement Plan
Healthy and Encouraging Work Environment
120 days Maternity Leave Benefits
THIS IS FOR DIRECT HIRING
Nature of Industry: BPO
Career Level: Associate
Number of Vacancy: 14
Employment Type: Permanent
Work Location: Eastwood, Cubao, Taguig and Mandaluyong
Work shift: Night shift
Salary : Competitive
Compensation Type: Bi-monthly
Submit application to: rennalyn.ortilano@chrsglobal.com
RESPONSIBILITIES:
The CSR/TSR is primarily responsible for providing customer service according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.
Ø Provide support for resolution of customer problems, issues, requests and queries
Ø Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
Ø Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.
Ø To support & record a variety of customer service issues through telephone from customers
Ø Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
Ø To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
Ø To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
Ø To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
QUALIFICATION:
Profile A
Graduate of any 4-year course
Excellent communications skills (at least B1TR in Berlitz)
With or without customer service experience
BPO experience is a plus
Willing to work in night shift
Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong
Profile B non-BPO experience for undergraduates will no longer accommodated
3 years in college with 1 year call center experience
Now accepts 3 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
2 years in college with 2 years call center experience
Now accepts 2 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
Excellent communication skills (at least B2 Berlitz)
Willing to work in night shift
Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong
PERKS:
Be part of the one of the biggest and most stable BPO in the country
Healthcare Insurance (HMO) and Life Insurance coverage from Day 1 Of Employment
Allowances
Night Differential
Retirement Plan
Healthy and Encouraging Work Environment
120 days Maternity Leave Benefits
THIS IS FOR DIRECT HIRING