Job title: Technical Service Centre Consultant
Company: ASCENDER HCM
Location: Eastwood, Quezon City
Salary: Open
Position purpose:
To provide professional customer service and technical resolutions to customers within agreed performance standards and service levels.
Key Responsibilities:
» Provide timely and high quality resolutions to customer incidents and service requests following agreed process guidelines, work practices and service standards.
» Deliver support services within agreed customer Service Levels and Key Performance Indicators. Identify, document and review KB Articles in Knowledge Base which can be used to assist team members in delivering service to customers.
» Learn and share knowledge and skills and provide technical training and mentoring to team members
» Review TSC team resolutions for quality assurance and training purposes.
» Contribute to other TSC tasks as required to provide support to customers.
» Identify, create and contribute to continuous improvement initiatives which improve process and/or service to customers
» Develop and maintain relationships with business customers and other support teams.
» Provide technical solutions and service to customers in accordance with customer service standards
Experience and Qualifications:
» Payroll experience essential
» Payroll Configuration experience desirable
» Knowledge of ITIL Foundations v3 desirable
Interested applicants may send their updated CV to zyrel.taaca@ascenderhcm.com or recruitment.zyreltaaca@gmail.com. Please indicate the position youre applying for to be prioritized.
Company: ASCENDER HCM
Location: Eastwood, Quezon City
Salary: Open
Position purpose:
To provide professional customer service and technical resolutions to customers within agreed performance standards and service levels.
Key Responsibilities:
» Provide timely and high quality resolutions to customer incidents and service requests following agreed process guidelines, work practices and service standards.
» Deliver support services within agreed customer Service Levels and Key Performance Indicators. Identify, document and review KB Articles in Knowledge Base which can be used to assist team members in delivering service to customers.
» Learn and share knowledge and skills and provide technical training and mentoring to team members
» Review TSC team resolutions for quality assurance and training purposes.
» Contribute to other TSC tasks as required to provide support to customers.
» Identify, create and contribute to continuous improvement initiatives which improve process and/or service to customers
» Develop and maintain relationships with business customers and other support teams.
» Provide technical solutions and service to customers in accordance with customer service standards
Experience and Qualifications:
» Payroll experience essential
» Payroll Configuration experience desirable
» Knowledge of ITIL Foundations v3 desirable
Interested applicants may send their updated CV to zyrel.taaca@ascenderhcm.com or recruitment.zyreltaaca@gmail.com. Please indicate the position youre applying for to be prioritized.