Desktop Support Engineer (Balanga, Bataan)

Diversified Technology Solutions International, Inc. (DTSI) is URGENTLY hiring for DESKTOP SUPPORT ENGINEERS for Balanga, Bataan.
Target On Board Date: October

Job Description

[LIST][*]Does basic troubleshooting on the workstation telephony, desktops and other peripherals found at the workstation.

• Provides accurate reports regarding the assets, inventory and logs of each day’s activities and ensures weekly and monthly reports are submitted to clients on a timely manner.
• Maintains and updates the Configuration Management Database (CMDB) of each account in a call center.
• Interacts with clients to address their request and/or to report issues.
• Assists in user/hardware movement and relocations.
• Performs general preventive maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Customizes desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Escalates complex issues/problems to proper TIER 3 support.
• Performs other tasks that may be assigned from time to time
• Strictly complies with corporate governance and principles, such as but not limited to Housekeeping, Safety, Environment and Code of Conduct and Discipline.

QUALIFICATIONS:

• Graduate of any IT/ Engineering related course
• At least 1 year of related experience with background in IT operations.
• Strictly complies with corporate governance and principles, such as but not limited to Housekeeping, Safety, Environment and Code of Conduct and Discipline.
• Proficient in MS Office and other known applications.
• Familiar with the various technologies (hardware and software) employed by our client’s work stations.
• Must be amenable for a shifting/ rotational work schedule (graveyard, holidays, weekends, holidays, etc.)

Interested applicants may directly submit their most updated resume to tonnie.atkins@dtsigroup.com