Urgent hiring! Global service desk

Engineer – Global Service Desk – Manila

Our client is one of the world’s largest telecom company, ranked as one of the top 50 companies on the Global Fortune 500. Our client is the alternative for enterprise networking and virtualized IT services and offers the opportunity to work with the most advanced technologies and talent around the world in serving our global enterprise clients. The company have been recognized by 100+ awards.

Pre-Requisite

• Excellent verbal and written communication skills
• Able to contribute to the work group as a team player
• Customer service skills including the ability to work with customers in completing their circuit/service installations
• Familiarity of routing protocols like BGP,OSPF, EIGRP,RIP, RIP v2.
• Familiarity with MPLS, OSPF, BGP, EIGRP, IPSec, TCP/IP, QoS,STP and WAN Optimization
• Good understanding of OSI Layer 1 and 2 protocols
• Familiarity of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
• Familiarity with circuits including working directly with circuit providers

Responsibilities
Duties and responsibilities for this position include the following; however other duties may be assigned as needed for the smooth and continued operations of the company.

• Trouble ticket management – ensuring that all tickets for the company's customer base are being properly worked and handled based on SLA and priority following the established GOC procedures and processes.
• Directly interact with members of the GOC Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues.
• Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for the company’s customers.
• Field phone calls, emails, and e-tickets.
• Work on special projects and daily assignments as assigned by the GOC Managers.

Qualifications Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Skills and Abilities:

• A firm understanding of the Windows Operating System.
• A firm understanding of basic Windows OS troubleshooting concepts and protocols.
• Experience with Microsoft Office Applications.
• An understanding of “ping” and “tracert” commands.
• An understanding of basic network infrastructure.
• An understanding of Windows Explorer and Firefox internet browsers.
• Work a rotating shift schedule including weekends and holidays.

Preferred Skills and Abilities:

• An understanding of IP addressing schemes.
• An understanding of firewall and antivirus applications.
• An understanding of VPN client applications.
• Hands-on experience.

Equipment/Software:

• Windows OS

Training and Certifications Required

• Vocational/technical training, Network A+ certification, customer service and CCNA are a plus.

Experience

• 0-3 years

Education

• Bachelor degree and/or related experience required

You can send your resume and/or referrals to dmarch@asian-technology.com